Slide titled 'Innovative Projects: Welcome Centre System.' Describes how SEC led the development of a welcome centre system for York Region, supporting over 25,000 newcomers annually through 7 hubs and 40 partner organizations. Includes a photo of professionals in a meeting.SEC was commissioned by the regional municipality of York in 2007 to lead the planning and design process for the development of a welcome centre system for York region. Over the next two years, SEC would undertake extensive research and facilitate the engagement of over 30 agencies in the planning process. Now 17 years of operation, the system supports up to 25,000 new comers each year, has received world recognition and replication. Currently there are 7 central hubs, multiple mobile sites and over 40 partner organizations.

WELCOME CENTRE SYSTEM

INNOVATIVE PROJECTS
"Slide titled 'Innovative Projects: EarlyON Database.' Describes a client database launched by SEC in September 2022 to support EarlyON service delivery and planning. Developed with the Region of York, with plans to expand to other providers. Includes a photo of a young child sitting on a couch with arms raised, looking at a laptop."In September of 2022, SEC will launch a unique and comprehensive client Data base that will support EarlyON Service delivery, client resources and provide significant planning data. SEC has developed this tool with support from the Region of York and intends to extend use of this system to other EarlyON providers operating in York or other regions.

EARLYON DATABASE

INNOVATIVE PROJECTS
"Slide titled 'Innovative Projects: Communications Centre.' Describes how SEC launched a centralized communication centre in 2010 for the Welcome Centre System. It offers support in 14 languages, over 37,000 client contacts annually, and a virtual service network in Simcoe and northern Durham. Includes photo of a smiling call centre worker wearing a headset."In 2010, SEC was asked to develop a central point of contact, information and intake for the Welcome Centre System. The communication centre offers live response in 14 languages, and provides on demand and pre-booked interpretation service. The model manages over 37,000 client contacts per year, supporting the centres in both York and Durham and hosts a click connect direct virtual service network throughout Simcoe and norther Durham regions. The service is unique to Canada.

COMMUNICATIONS CENTRE

INNOVATIVE PROJECTS
WELCOME CENTRE
SYSTEMINNOVATIVE PROJECTSSEC was commissioned by the regional municipality of York in 2007 to lead the planning and design process for the development of a welcome centre system for York region. Over the next two years, SEC would undertake extensive research and facilitate the engagement of over 30 agencies in the planning process. Now 17 years of operation, the system supports up to 25,000 new comers each year, has received world recognition and replication. Currently there are 7 central hubs, multiple mobile sites and over 40 partner organizations.
EARLYON
DATABASEINNOVATIVE PROJECTSIn September of 2022, SEC will launch a unique and comprehensive client Data base that will support EarlyON Service delivery, client resources and provide significant planning data. SEC has developed this tool with support from the Region of York and intends to extend use of this system to other EarlyON providers operating in York or other regions.
COMMUNICATIONS
CENTREINNOVATIVE PROJECTSIn 2010, SEC was asked to develop a central point of contact, information and intake for the Welcome Centre System. The communication centre offers live response in 14 languages, and provides on demand and pre-booked interpretation service. The model manages over 37,000 client contacts per year, supporting the centres in both York and Durham and hosts a click connect direct virtual service network throughout Simcoe and norther Durham regions. The service is unique to Canada.

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